Pelatihan Sumberdaya Manusia Untuk Membangun Kualitas Layanan Profesional Pada Praktik Mandiri Bidan Rumah Kadhita

Abstract

The Kadhita Home Midwife Practice faces challenges in the form of inefficient services and the lack of standard operating procedures (SOPs) for providing care to patients. These conditions have the potential to affect the quality of care and the professionalism of the staff. This community service initiative aims to improve service quality by strengthening organizational culture and work motivation through the development of the PRIMACARE organizational culture and the Work Appreciation Corner program. The implementation method consists of four stages: partner needs analysis; planning and development of the PRIMACARE organizational culture and work motivation programs; training and implementation; and monitoring and evaluation. The results of the initiative show that the partner successfully developed and implemented more structured service SOPs, incorporated organizational cultural values into daily work activities, and established an employee appreciation system. This program had a positive impact, resulting in increased professionalism in service delivery, improved employee discipline and work motivation, consistency in patient care, and the creation of a more collaborative work culture focused on service quality. Thus, the implementation of PRIMACARE’s organizational culture and the Work Appreciation Corner proved to be an effective strategy for improving service quality at the Rumah Kadhita Independent Midwife Practice.